Terms of Service

Rosterly is a cloud-based workforce management platform for New Zealand businesses, providing rostering, time & attendance tracking, employee records management, document storage, and payroll preparation. We may add, modify, or remove features from time to time to improve the Service.

• Account administrators are responsible for maintaining the confidentiality of login credentials and for all activity under their organisation’s account.
• You must provide accurate information and keep it up to date.
• You are responsible for ensuring that users you invite (managers and employees) use the Service in accordance with these Terms.
• You must notify us promptly of any unauthorised access or suspected security breach.

You agree not to:

• Use the Service for any unlawful purpose or in breach of New Zealand law
• Attempt to gain unauthorised access to the Service, other organisations’ data, or our systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, copy, or resell the Service except as permitted by law
• Upload malicious code or content that infringes the rights of others

You retain all rights to the data your organisation submits to Rosterly (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide and improve the Service. As the employer, your organisation is the controller of employee personal information and is responsible for its lawful collection and use. Our handling of personal information is described in our Privacy Policy.

Rosterly assists with payroll preparation and record-keeping, but it is a tool — not a payroll agent, accountant, or legal adviser. You are responsible for verifying the accuracy of hours, pay rates, deductions, and any exports before they are used for payment or filing. Employment law and tax obligations in New Zealand are complex; you should obtain independent professional advice where appropriate.

Rosterly includes optional AI-assisted features (for example natural-language shift creation, employment-law guidance, document data extraction, and roster analytics). AI output is generated automatically, may contain errors, and is provided for general informational purposes only. It does not constitute legal, financial, or professional advice, and should always be reviewed by a qualified person before you rely on it.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted access. The Service may occasionally be unavailable for maintenance, updates, or reasons beyond our control. We provide support via the contact channels listed below.

Where a paid subscription applies, fees, billing frequency, and payment terms will be as agreed with your organisation. Unless otherwise stated, fees are exclusive of GST.

You may stop using the Service at any time. We may suspend or terminate access if these Terms are breached, if required by law, or to protect the Service or other customers. On termination, we will make Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our retention obligations and our Privacy Policy.

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind. Nothing in these Terms limits rights that cannot be excluded under the Consumer Guarantees Act 1993 or other New Zealand law. To the extent permitted by law, our total liability arising from or in connection with the Service is limited to the fees paid for the Service in the twelve months preceding the claim, and we are not liable for indirect or consequential loss.

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated to account administrators. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute arising from them.

If you have any questions about these Terms, please contact us: